These Terms of Use ("Terms") apply to the Surta app (hereinafter referred to as "Application") for mobile devices, created by NEUROSYNCLAB LLC (hereinafter referred to as "Service Provider", "we", "us" or "our"). By downloading or using the Application, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please do not use the Application.
1. Definitions
- Application refers to the Surta mobile app operated by NEUROSYNCLAB LLC.
- Service Provider means NEUROSYNCLAB LLC and its affiliates.
- User means any person who accesses or uses the Application.
- Content means all text, graphics, logos, images, animations, carousel formats, templates, audio and video materials, software and other materials included in the Application by the Service Provider.
- Your Input means the ideas, text and other materials you type or dictate in the Application.
- Your Carousels means the slides and videos created in the Application from Your Input, including text generated by artificial intelligence ("AI").
2. Your Account
To create carousels you need to sign in with Sign in with Apple. You are responsible for all activity that happens through your account and for keeping access to your Apple Account secure.
You can delete your account at any time in the Application: Settings → Delete Account. What happens to your data when you delete your account is described in our Privacy Policy.
3. Intellectual Property Rights
The Application and its Content, including carousel formats, templates, animations, designs, trademarks, copyrights, database rights and other intellectual property, are owned or licensed by the Service Provider and protected by applicable laws.
You shall not copy, reproduce, modify, decompile, reverse engineer, disassemble, translate, create derivative works from, or otherwise exploit the Application or Content, except as expressly allowed by these Terms.
4. License to Use
We grant you a revocable, limited, non-exclusive, non-transferable license to download, install and use the Application on Apple devices that you own or control, strictly in accordance with these Terms. You may use the Application for personal purposes and to create content for your own blog, business or clients.
You agree not to:
- Interfere with, disrupt, or create an undue burden on the Application, its servers or networks;
- Decipher, decompile, disassemble, reverse engineer, or attempt to derive the source code of the Application;
- Sell, rent, lease, sublicense or otherwise provide the Application or access to your account to third parties;
- Attempt to bypass any measures designed to prevent or restrict access to the Application or any part of it, including limits on free carousels and subscription checks;
- Create multiple accounts or delete and re-create accounts to obtain additional free carousels;
- Use, launch, develop, or distribute any automated system (bots, scripts, scrapers, etc.) to access the Application or its servers;
- Upload or distribute files containing viruses, malware, or other harmful software;
- Use the Application in any way inconsistent with applicable laws and regulations;
- Otherwise infringe these Terms.
5. Your Input and Your Carousels
5.1. Ownership
As between you and the Service Provider, you own Your Input and Your Carousels. You may use Your Carousels for personal and commercial purposes, including publishing them on social media, websites and in advertising.
The formats, templates, animations, fonts and other design elements used in Your Carousels remain the property of the Service Provider or its licensors. You may use them only as part of Your Carousels.
5.2. License You Give Us
To create Your Carousels, you grant the Service Provider a limited license to process Your Input and to send it to our AI service providers solely to generate the text of your slides. We do not use Your Input or Your Carousels for any other purpose. Topics, carousels and slides are stored on your device. Please see our Privacy Policy for details.
5.3. Your Responsibility
You are solely responsible for Your Input and Your Carousels, and for how and where you publish them. You confirm that you have all necessary rights to Your Input, and that Your Input and Your Carousels do not:
- Infringe the copyright, trademark, privacy, publicity or other rights of any person;
- Contain personal or sensitive data about other people without their permission;
- Contain illegal, hateful, harassing, violent, sexually explicit or discriminatory material;
- Promote violence, self-harm, terrorism or illegal activities;
- Contain spam, scams, or deliberately false or misleading information, including false health, medical, financial or legal claims;
- Impersonate any person or organization.
6. AI-Generated Content
The text of your slides is generated by AI based on Your Input. AI can make mistakes. The Service Provider does not guarantee the accuracy, completeness, originality or suitability of AI-generated text for any purpose, and AI-generated text may be similar to text generated for other users.
Always review and edit Your Carousels before publishing them. AI-generated text is not professional advice, including medical, legal or financial advice. You are responsible for checking facts, numbers and claims before you publish.
The Application offers formats designed to hold attention, but the Service Provider does not guarantee any particular result, such as views, reach, engagement, followers or sales.
To use AI generation, you must agree to share Your Input with our AI service providers. Use of AI generation is also subject to the usage policies of those providers. The Application asks for this consent before your first carousel, and you can withdraw it at any time in the settings. Without consent, AI generation is not available.
7. Platform Compatibility
The Application is available for Apple iOS devices only and is distributed through the Apple App Store. The Service Provider is not responsible for maintenance or support outside of these Terms.
The Application requires an internet connection to sign in, generate carousels and manage subscriptions. Voice input uses Apple's speech recognition.
8. Subscriptions and In-App Purchases
8.1. App Access and Content
Surta is available to download from the App Store at no cost. After you sign in, you may create a limited number of carousels for free. Free carousels are counted per account and are not restored if you delete your account and sign in again.
To unlock unlimited carousels and all styles, colors and fonts ("Premium Access"), a subscription is required.
8.2. Subscription Plans and Trials
We may offer various subscription plans, including but not limited to weekly, monthly and annual options. The specific pricing, terms and duration of these plans are clearly displayed in the Application at the time of purchase.
From time to time, we may offer free trial periods for Premium Access. The duration of any free trial is specified at the time of signup. If you do not cancel before the end of the free trial period, your subscription automatically begins and your Apple Account is charged. Any unused portion of a free trial period is forfeited when you purchase a subscription.
8.3. Billing and Automatic Renewal
All subscription purchases are processed by Apple through the App Store.
Payment is charged to your Apple Account at confirmation of purchase, or at the end of the free trial period if applicable. Subscriptions automatically renew for the same price and duration unless auto-renew is turned off at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the end of the current period.
8.4. Managing and Cancelling Subscriptions
You can manage or cancel your subscription and auto-renewal at any time in your App Store account settings. Deleting the Application or deleting your account does not cancel your subscription. When you cancel, your subscription stays active until the end of the current billing period.
8.5. Refund Policy
Subscription fees are non-refundable by the Service Provider. All refund requests are handled directly by Apple and are subject to Apple's terms and policies. We cannot process refunds for purchases made through the App Store. If you request a refund, Apple may ask us for information about how the purchase was used, as described in our Privacy Policy.
9. Apple App Store Terms
This Application is distributed through the Apple App Store. You and the Service Provider acknowledge that:
- These Terms are concluded between you and the Service Provider only, and not with Apple. The Service Provider, not Apple, is solely responsible for the Application and its content.
- These Terms may not provide for usage rules that conflict with the Apple Media Services Terms and Conditions as of the date you accept them. If there is any conflict, Apple's terms prevail.
- Apple has no obligation to provide any maintenance or support services for the Application.
- If the Application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the Application. To the maximum extent permitted by law, Apple has no other warranty obligation for the Application.
- The Service Provider, not Apple, is responsible for addressing any claims by you or any third party relating to the Application, including product liability claims, claims that the Application fails to conform to any legal or regulatory requirement, and claims arising under consumer protection, privacy or similar laws.
- In the event of any third-party claim that the Application or your use of it infringes that third party's intellectual property rights, the Service Provider, not Apple, is responsible for the investigation, defense, settlement and discharge of that claim.
- You represent that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
- You must comply with applicable third-party terms of agreement when using the Application.
- Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple has the right to enforce them against you as a third-party beneficiary.
10. Third-Party Services
The Application relies on third-party services, including Apple, Supabase, OpenRouter, Anthropic, Google Firebase and Adapty. These third parties have their own terms and privacy policies, and the Service Provider makes no endorsements or warranties regarding them. A list of these services is available in our Privacy Policy.
11. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use and protect your information when you use the Application. Your topics, carousels and slides are stored on your device. The text of your ideas is sent to our AI service providers only to generate your slides and only with your consent.
For Users in the European Union
We comply with the General Data Protection Regulation (GDPR). You have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Erase your personal data
- Restrict processing of your personal data
- Data portability
- Object to processing
- Withdraw your consent at any time
Data Processing
We process personal data based on contractual necessity, consent or legitimate interests, as outlined in our Privacy Policy.
12. Age Restrictions
The Application is intended for users who are at least 13 years old (or the minimum age required in your jurisdiction). By using the Application, you represent that you meet this age requirement. If you are under 18, you must have parental or guardian consent to use the Application.
13. Changes to the Application
We may add, change or remove features, carousel formats, templates and styles at any time. AI generation depends on third-party services and an internet connection, and may be temporarily unavailable.
14. Termination
The Service Provider may suspend or terminate your access to the Application, or to AI generation, at any time and without notice, in particular if you breach these Terms. Upon termination, your rights under these Terms end, and you must stop using the Application. Termination does not cancel an active App Store subscription; you can cancel it in your App Store account settings.
15. Indemnification
You agree to indemnify, defend and hold harmless the Service Provider and its affiliates, employees and agents from any claims, liabilities, damages, costs or expenses arising from your use of the Application, Your Input, Your Carousels, or your violation of these Terms.
16. Disclaimer of Warranties
The Application is provided "as is" and "as available" without warranties of any kind, whether express or implied. The Service Provider does not guarantee uninterrupted or error-free service, that the Application is free of viruses, or that AI-generated content is accurate.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPLE DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE APPLICATION, WHETHER EXPRESS, IMPLIED OR STATUTORY.
17. Limitation of Liability
To the extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of your use of or inability to use the Application, or out of content you publish, even if advised of the possibility of such damages.
Apple will not be liable for any claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty.
18. International Use and Export Control
The Service Provider makes no representation that the Application is accessible or legally available in all jurisdictions. You are responsible for compliance with the laws of your jurisdiction. You agree to comply with all applicable export and import control laws and regulations, including those of the United States, the European Union and other relevant jurisdictions.
19. Governing Law and Dispute Resolution
Before Filing Legal Claims
Before initiating any formal dispute resolution, you agree to first try to resolve the matter informally by contacting us at:
- General support: help@neurosynclab.com
- Disputes and complaints: disputes@neurosynclab.com
Please include the following information in your complaint:
- Date of purchase or issue
- The email address linked to your account (or a note that you used "Hide My Email")
- Detailed description of the problem
- Any supporting documentation
We will respond to your complaint within 30 days and make good faith efforts to resolve the matter.
Formal Dispute Resolution
If informal resolution fails, any disputes arising under these Terms shall be resolved through:
- Binding arbitration under the rules of the Armenian Chamber of Commerce
- As a last resort, the exclusive jurisdiction of the courts of the Republic of Armenia
These Terms are governed by the laws of the Republic of Armenia. Nothing in this section limits any mandatory rights you have under the consumer protection laws of your country of residence.
20. Force Majeure
The Service Provider is not liable for failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government acts, pandemics, outages of third-party services, or network failures.
21. Entire Agreement
These Terms, together with the Privacy Policy and any other legal notices published in the Application, constitute the entire agreement between you and the Service Provider regarding the Application.
22. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect.
23. Assignment
You may not assign your rights or obligations under these Terms without the Service Provider's prior written consent. The Service Provider may assign or transfer these Terms at its discretion without notice to you.
24. Electronic Communications and Signatures
You agree that electronic communications, including tapping "Agree", "Continue" or similar buttons, constitute legally binding electronic signatures and agreements between you and the Service Provider.
25. Changes to Terms
The Service Provider may modify these Terms at any time. We will notify you of material changes by:
- Posting the updated Terms at this address and updating the "Last Updated" date
- Providing a notice in the Application when the changes are significant
Your continued use of the Application after such modifications constitutes acceptance of the updated Terms.
26. Contact Us
For questions about these Terms, contact us at help@neurosynclab.com.
For support:
- Purchases and refunds: contact Apple Support through the App Store
- General support: contact us at help@neurosynclab.com
Company Information
NEUROSYNCLAB LLC
3A Moskovyan str., Kentron 0001, Yerevan, Armenia