Surta

Privacy Policy

Last updated: October 19, 2026 9 min read NEUROSYNCLAB LLC

This privacy policy applies to the Surta app (hereinafter referred to as "Application") for mobile devices, which was developed by NEUROSYNCLAB LLC (hereinafter referred to as "Service Provider", "we", "us" or "our").

Your Privacy Matters to Us.

Surta turns your ideas into animated video carousels. Your topics, carousels and slides are stored on your own device. To write the text of your slides, the Application sends the text of your idea to an AI service, and only after you have agreed to it. We collect only the data needed to run your account, count your free carousels, manage your subscription, and keep the Application stable.

We do NOT sell your personal data to anyone, including data brokers, advertisers, insurance companies and social media companies. We do NOT track you across other companies' apps or websites.

Information Collection and Use

Data Stored on Your Device

The following data is stored only on your device and is not uploaded to our servers:

  • Your content: topics, ideas, carousels, slides, and the styles, colors and fonts you choose
  • Your username that you add to your slides
  • Exported videos, which the Application saves to your Photos library when you ask it to
  • App preferences and settings

Account Information

To use the Application you sign in with Sign in with Apple. We receive:

  • A unique user identifier from Apple
  • Your email address. If you choose "Hide My Email", we receive only an anonymous relay address created by Apple. We do not request your name.

Your account is stored with our backend provider, Supabase.

Text You Send for AI Generation

When you create a carousel, the Application sends the following to our server, which forwards it to an AI service that writes the slides:

  • The text of your idea, typed or dictated
  • The topic and description shown in the Application
  • The settings you chose, such as the format, the number of slides and the slide language

Before the first generation, the Application asks for your permission to share this text with a third-party AI service. We store a record of your consent (the version of the disclosure you agreed to and the date). You can withdraw consent at any time in the Application's settings. Without it, AI generation is not available.

We do not store the text of your ideas or the generated slides in our database. The generated text is returned to your device and stored there. For troubleshooting, our server may keep short-lived technical logs, which in rare error cases can include a fragment of the AI's response.

Do not include sensitive personal information (such as health, financial or identity data, or other people's personal data) in the text you send for generation.

Voice Input

If you dictate your idea, the Application uses Apple's speech recognition. Your voice is processed by Apple to convert it to text, and this may include sending audio to Apple's servers under Apple's Privacy Policy. We do not receive or store your voice recordings; we receive only the resulting text, as part of your idea.

Usage Data for Free Carousels

To provide free carousels fairly, we store the number of free carousels your account has used.

Technical and Analytics Data

To keep the Application working and to improve it, we collect:

  • Usage Analytics: which screens and features are used, for example how many slides a carousel has, which format was chosen, or how many characters an idea has (but never the text itself). Collected with Google Analytics for Firebase and linked to your account identifier and an app instance identifier.
  • Crash Reports and Diagnostics: device model, operating system version, crash logs and technical diagnostic messages, sent to Firebase Crashlytics to fix bugs. These may be linked to your account identifier.

We do not use this data for advertising, and we do not use the advertising identifier (IDFA).

Subscription Data

Subscriptions are managed through Adapty. Adapty receives your account identifier, your app instance identifier, information about your purchases and subscription status, and technical device data (such as device model, OS version, app version, language and region).

Data Storage and Security

On Your Device

  • Your content stays on your device: topics, carousels and slides are not uploaded to our servers
  • Device security: protected by your device's built-in security features
  • Full control: you can delete topics and carousels in the Application at any time

On Our Servers

  • Account data, the free carousel count and your AI consent record are stored with Supabase and protected by access controls, so each account can access only its own data.
  • All data is transmitted over encrypted connections (HTTPS).

Data Sharing and Third Parties

What We NEVER Share

  • Your content (topics, carousels, slides): it stays on your device
  • Your personal data for advertising: never shared or sold

Third-Party Service Providers & Their Policies

We use the following service providers. Each processes data only to provide its service to us:

Refund Requests

If you request a refund for a purchase from Apple, Apple may ask us for information about how the purchase was used. Through Adapty we may share with Apple information such as whether the content was delivered, how long and how actively the Application was used, and your purchase history in the Application, so that Apple can decide on the refund. We do not share the content of your carousels. You can object to this by contacting us at help@neurosynclab.com.

Legal Requirements

We may disclose information only if required by law:

  • Local data: we cannot access data stored only on your device
  • Legal process: in response to a valid legal request from public authorities
  • User safety: only in extreme cases involving imminent danger

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

  • Access: request a copy of the personal information we hold about you
  • Correction: request correction of inaccurate or incomplete information
  • Deletion: request deletion of your personal information
  • Portability: request transfer of your data in a machine-readable format
  • Objection: object to certain processing of your personal information
  • Withdraw consent: withdraw your consent to AI processing at any time in the Application's settings

Deleting Your Account

You can delete your account in the Application: Settings → Delete Account. When you do:

  • Your account, your AI consent record and your free carousel count are deleted from our servers
  • Your topics and carousels are deleted from your device. Videos you have already saved to Photos stay there.
  • To prevent repeated use of free carousels, we keep only a one-way cryptographic hash of your sign-in identifier together with the number of free carousels used. This hash cannot be used to identify you or to restore your account.

Analytics, crash and subscription data held by our service providers is deleted according to their retention periods. You can ask us to request earlier deletion by contacting us.

How to Exercise Your Rights

To exercise these rights, contact us at help@neurosynclab.com.

To help us process your request, please send it from the email address linked to your account, or tell us that you used "Hide My Email".

We will respond to your request within 30 days.

For EU/EEA and UK Residents (GDPR)

We process your personal data on the following legal bases:

  • Performance of a contract: to provide your account, AI generation and subscription
  • Consent: to send the text of your ideas to the AI service
  • Legitimate interests: to analyze usage, fix crashes, prevent abuse of free carousels and keep the Application secure

You also have the following rights:

  • Right to restrict processing
  • Right to object to automated decision-making
  • Right to lodge a complaint with your local data protection authority

Your Rights Under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights:

  • Right to know what personal information we collect
  • Right to delete your personal information
  • Right to opt out of the sale or sharing of personal information (we do not sell or share personal information for cross-context behavioral advertising)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at help@neurosynclab.com.

Data Retention

Data on Your Device

  • Your control: data remains on your device until you delete it
  • App deletion: all local data is deleted when you uninstall the Application
  • Manual deletion: you can delete topics and carousels in the Application

Data on Our Servers

  • Account, AI consent and free carousel count: kept until you delete your account
  • Hash of the sign-in identifier with the free carousel count: kept after account deletion to prevent abuse of free carousels
  • Technical server logs: kept for a short period for troubleshooting, then deleted automatically

Data Held by Service Providers

  • Analytics data: kept for up to 14 months under the Google Analytics retention settings
  • Crash reports: kept according to Firebase Crashlytics retention policies
  • Subscription data: kept by Adapty and Apple as required to manage subscriptions and for legal and accounting purposes

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. When we transfer your personal information internationally, we rely on appropriate safeguards, such as:

  • Standard contractual clauses approved by relevant authorities
  • Adequacy decisions by the European Commission
  • Other appropriate safeguards as required by applicable law

Children's Privacy

Age Requirements

The Application is intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13.

Parental Consent

Users between 13 and 17 years of age must have parental or guardian consent before using the Application.

Data from Minors

If we discover that we have collected personal information from a child under 13, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at help@neurosynclab.com.

Payment Information

Payment Processing

All payments are processed by Apple through the App Store (Apple Privacy Policy).

Financial Data

We do not collect, store or process payment card information. All payment information is handled by Apple.

Permissions

The Application asks for the following permissions only when you use the related feature:

  • Microphone and Speech Recognition: to dictate your idea
  • Photos (add only): to save exported videos to your Photos library. The Application cannot read or view your existing photos.

You can change these permissions at any time in your device's Settings.

Cookies and Identifiers

The Application does not use cookies. It uses technical identifiers (your account identifier and an app instance identifier) to keep the Application working, manage subscriptions and analyze usage. We do not use these identifiers to track you across other companies' apps or websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational or regulatory reasons. We will notify you of material changes by:

  • Posting the updated policy at this address and updating the "Last Updated" date
  • Providing a notice in the Application when the changes are significant

Your continued use of the Application after the effective date of changes constitutes acceptance of the updated Privacy Policy.

Contact Information

Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us at:

Email: help@neurosynclab.com
Subject Line: "Privacy Policy Inquiry"

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at:

Email: privacy@neurosynclab.com

Company Information

NEUROSYNCLAB LLC
3A Moskovyan str., Kentron 0001, Yerevan, Armenia

↑ Back to top